Family Food Centre (FFC) is committed to protecting your privacy and ensuring data security for all our customers. This Privacy Policy applies to all mobile applications developed and managed by FFC, including but not limited to:

• Family Qatar
• Family Card
• ERconnect Pro
• Pick-Easy
• Q-drive
• Qdaily
• Qserve+
• QsPro
• QsLite
• Qkot

By using any of these applications, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information depending on the app’s functionality:

1.1 Personal Information:

Your name, email address, phone number, or account details provided during registration or use.

1.2 Usage Data:

App interactions, log data, and device information (e.g., model, operating system, app version).

1.3 Location Data:

Collected only with your explicit consent and only if required for app features.

1.4 Payment Information:

Processed securely by trusted third-party providers; FFC does not store payment card details.

2. How We Use Information

We use your information to:

• Deliver and maintain app functionality.
• Authenticate users and secure accounts.
• Provide customer support and respond to inquiries.
• Improve app performance, features, and user experience.
• Process transactions and service requests.
• Ensure data security, prevent misuse, and comply with legal obligations.

3. Data Security

FFC implements industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All data is handled responsibly to maintain customer trust and satisfaction.

4. Sharing of Information

Your information will never be sold, rented, or traded. It may only be shared under these circumstances:

4.1 With Service Providers:

Trusted third-party providers essential for app operation (e.g., hosting, payments, analytics).

4.2 Legal Compliance:

To comply with laws, regulations, or legal processes.

4.3 Protection:

To protect the rights, safety, or security of FFC, our users, and our systems.

5. Children’s Privacy

Our applications are not directed to children under the age of 13. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it promptly.

6. Your Rights

You may have the right to access, update, or request deletion of your personal information, subject to applicable laws. To exercise these rights, please contact us at the email provided below.

7. Third-Party Services

Some applications may use third-party services (such as payment processors, analytics providers, or authentication systems). These services operate under their own privacy policies, which we encourage you to review.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or business practices. The revised version will be posted here with an updated effective date. Continued use of our apps indicates acceptance of any changes.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Family Food Centre (FFC)
[email protected]
https://family.qa